Category Archives: eCommerce Online Retail Competition

Growing competition, outpacing brick and mortar stores, more efficient, effective online management, and important product categories purchased via eCommerce.

How Will Forrester’s Predicted $1.4 Trillion In Web-Influenced Sales Affect Competitive Retail In 2014?

$300 Billion in online direct sales expected in 2014 is nothing to scoff at… but it’s immediately overshadowed by the projection that an additional $1.4 trillion in web-influenced retail sales is expected in 2014. Retailers need to be keenly aware of three key factors affecting 2014’s “choppy waters” as they relate to the web, according to ...
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Eureka! Here’s The Secret To Multi-Channel Competitive Retail Success!

Like Archimedes in his bathtub, I’ve had a great “Eureka” moment: It was the realization that the keystone for eCommerce Online Retail Competition of the future is the mastery and command of retail multi-channel operations. All these past months, we’ve checked and polled and written about trends and what’s important to retailers… but the developme...
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Retail Trends Of The Coming Year

“Should auld acquaintance be forgot… and never brought to mind”… a Robert Bruce poem which became a song celebrating beginnings and endings… And while the New Year is a time to write about trends in eCommerce Online Retail Competition, I’m going to revisit a blog post: Notable Trends In The Retail Wars Legacy, to organize some of the trends i...
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Apple, Amazon, Price Optimization, Customer Service & Me

What can be learned from my recent experiences trying to buy two smartphones on short notice, online — especially as they relate to Price Optimization, Shipping and Customer Service? On Tuesday, December 3, I went into an Apple Store in Madison, Wisconsin USA to buy a 64 gig iPhone 5s. Easy, right? For business reasons, it had to be an “unlocked” ...
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Find Out 6 Major Retail Trends Of The Holiday Season

Analysts forecast that US web shoppers would spend $62 billion this November and December realizing an eCommerce growth of 15.1% this holiday season. We already know most of the drill here, the trends include changing shopping patterns, increase in in-store pickups, competitive pricing strategy, popular household item categories, and banking on cus...
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Black Friday, Cyber Monday & Mobile’s Emergence As A Force Of eCommerce

Nearly 30% of the online traffic on Black Friday and Cyber Monday came from smartphones and tablets, representing a 61% jump over last year. A specific exception, at Walmart.com, mobile accounted for 55% of traffic on Black Friday, and, as Joel Anderson, CEO of Walmart.com is quoted: “2013 will be remembered as the year online went mobile.” Actual...
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12 Cyber Monday Shopping Tips From The Retail Intelligence Company, Upstream Commerce

The other day we talked about the past history of Cyber Monday, including statistics that ranged from how much money is made on Cyber Monday to the fact that 96 percent of customers are motivated to shop with a retailer if free shipping is offered. The statistics point up some of the challenges to retailers for Cyber Monday’s eCommerce Online Reta...
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Find Out Which One Factor Motivated 96% Of Customers To Shop On Cyber Monday?

Retailers are eagerly waiting to see what Santa brings them in the way in sales on Cyber Monday, the day that quickly became the “traditional” holiday ONLINE shopping day. Be that as it may, it’s imperative for retailers to know where they and Cyber Monday have been, in order to know where they’re going, as well as what they’re measuring against in...
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How Long Do Retailers Think A Customer Will Wait Before Walking Out?

Sea-changing internet technology and development has led to dramatic changes in eCommerce Online Retail Competition, particularly the consumer-seller relationship. Consumers are influenced by online media whenever they visit a retail website to find product information, consult a review website to decide about a product or service, check social med...
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How Retailers Are Bringing In $200 More Per Customer With This Simple Strategy

Retailers are clearing $200 more per customer and getting more return business using a ridiculously simple approach. Some businesses have been doing this for a long time, but retail caught on to its unexpected benefits.  Retailers have taken a page from restaurants, spas, doctors and dentists — letting you book online, or they would hand you a rad...
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Price, Shipping, Or Customer Service? Which Online Retail Strategy Is #1 Shopper Magnet?

At my LinkedIn site, Competitive Pricing For Online Retail, I polled 3500 retail execs and managers to find out your opinion regarding eCommerce Online Retail StrategyWhat do you think is the #1 feature for building your customer base and insuring loyalty of online shoppers? Answer choices were: 1. Have the lowest prices. 2. Provide unequalled...
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Customer Services Getting Serious Upgrades By Retailers To Lower Costs & Raise Shopper Satisfaction

In my last blog post, “Retailers Beware, 43% of US Online Shoppers Will Abandon Online Purchases If You Don’t Give Them Immediate Answers To Their Questions”, I noted the trending directions being taken by retailers to meet the challenges of delivering impeccable customer service and to lower the costs for customer service that hadn’t been good in...
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Retailers Beware: 45% Of US Online Shoppers Will Abandon Online Purchases Absent Quick Answers

According to a 2013 Forrester Report, Navigating the Future of Customer Service, the latest wrinkle in eCommerce Online Retail Competition is that retailers are only just beginning to understand the importance of customer service as one of their top strategic priorities. Some customer service trends identified in the report concerned mobile solutio...
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